We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at totpotshop@gmail.com. Please note that returns will need to be sent to the following address: B-168, Vaishali Estate, Gandhipath West, Jaipur, Rajasthan, 302012

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at totpotshop@gmail.com.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at totpotshop@gmail.com.

Return & Refund Policy

At TotPot - The Art Stuudio, we strive to deliver quality products that inspire creativity. If you are not completely satisfied with your purchase, please review our return and refund policy below.

Returns

We accept return requests within 7 days of delivery.

To be eligible for a return:

• The item must be unused and in its original condition.
• The item must be returned in its original packaging.
• Proof of purchase or order number must be provided.
• Customized or personalized products are not eligible for return.

Damaged, Defective, or Incorrect Products

If you receive a damaged, defective, or incorrect item, please contact us within 48 hours of delivery.

Kindly share:

• Order number
• Photos of the product
• Photos of the packaging

Once verified, we will arrange a replacement or refund.

Non-Returnable Items

The following items cannot be returned:

• Customized products
• Personalized orders
• Products damaged due to misuse or improper handling
• Items returned without original packaging
• Clearance or sale items (unless received damaged)

Refunds

After receiving and inspecting the returned product, we will notify you regarding approval of your refund.

If approved:

• Refunds will be processed to the original payment method.
• Processing may take 5–10 business days, depending on your bank or payment provider.

Return Shipping

• Customers are responsible for return shipping costs unless the item received is damaged, defective, or incorrect.
• Original shipping charges are non-refundable.

Order Cancellation

Orders can be cancelled only before they are dispatched.

Once an order has been shipped, cancellation requests cannot be accepted.

Contact Us

For return, refund, or replacement requests, contact:

TotPot – The Art Stuudio
📧 info@totpot.shop
totpotshop@gmail.com

We are committed to resolving your concerns as quickly as possible.